All those who maintain capital assets by way of equipment, systems, buildings and vehicles cannot deny that they had to do some sort of repair work due to break down, reduced capacity, failures etc, some time in their day-to-day operations.
How the repairs were done, who all were involved, where was it done, What was done, when was it done and why did it become necessary are a few questions that need to be answered and recorded as part of the “Equipment / System History”.
I came across a very well written article on the importance of ensuring:
- that the “Repair work” is assigned to the trained and skilled personnel.
- that a well organised and clean workshop is used to do the necessary repairs, if not done on site, on location.
- that quality spare parts and other material should be available in time, to avoid delay in work schedules.
The Link to the article is given below:
Reliability goes hand-in-hand with the quality of work done. It is essential that the repair personnel in the maintenance department are trained in their core skills and periodically tested for their skill retention. These people should be encouraged to learn new skill sets so that they also can rise in the hierarchy as deemed necessary.
The HR angle to skill retention in an organisation, getting better employee loyalty, better team development etc will flow from the way we try to motivate them.